Refund and Returns Policy
Refund and Returns Policy
This policy outlines the conditions under which returns, exchanges, and refunds are handled for purchases made on producersace.com, operated by Producers Hardware Co Inc.
Return Eligibility
Return requests may be submitted within 30 days of delivery. To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In original condition with all tags and packaging intact
Items that show signs of use, damage, or alteration are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund, unless received defective or incorrect:
- Sale or clearance items
- Items marked as Final Sale
- Gift cards
- Items damaged due to improper use or care
Return Authorization
Customers must contact us within 30 days of delivery to request a return. The request must include the order number and item(s) being returned.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Returned items should be shipped using a trackable method. Producers Hardware Co Inc is not responsible for items lost or damaged during return transit.
Refund Processing
Once an authorized return is received and inspected, approved refunds are issued to the original payment method.
Refunds are typically processed within 5–7 business days after inspection. Processing times may vary depending on the payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Exchange requests may be submitted within the return period and are subject to product availability. Additional shipping charges may apply unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If an item is received defective, damaged, or incorrect, customers must contact us within 7 days of delivery.
Eligible cases will be reviewed and may be resolved with a replacement or refund, depending on the situation.
Late or Missing Refunds
If a refund has been approved but not yet received, customers should allow additional time for processing by their payment provider. Customers may contact us for further assistance if needed.
Contact Information
Business Name: Producers Hardware Co Inc
Address: 404 Central Ave, Crescent City, FL 32112, United States
Phone: +1 386-698-1260
Email: support@producersace.com